Add New

Linnworks   

Under the ‘Settings’ menu screen in the bottom right-hand corner navigation menu of Linnworks, please navigate to ‘Channel Integration’

Click ‘Add New’.

You can find the application by browsing in the window or searching for ‘Refurbed’

• When asked to give it an ‘Account Name’, name the connection as you see fit. “refurbed” for example.  
• Please ‘agree’ to the Linnworks terms and conditions and click ‘Next’.  
• Upon clicking ‘Next’ on Linnworks, you will now be prompted to enter your Refurbed API key.

Check the box if you want to use Presentment Currency in Linnworks during Order Download. If unchecked, orders will be downloaded in the Settlement Currency.

The next checkbox will appear in the following step.

By selecting this checkbox, you will enable a dropdown list with available invoice templates from your Linnworks account.

In the following step, choose which prices to update during Price Update calls. By default, only the Reference Price is updated. If you also want the Minimum Reference Price or Market Prices to be updated, select the corresponding checkboxes.

In the final step, check the box if you want the Serial Number to be sent to Refurbed as the Item Identifier. The Serial Number should be included in the Order Item’s Additional Info. Linnworks will automatically create it when you scan the item.

Inventory Mapping  

Once the integration is added to your account, you should make inventory linking for yourself. You can use Linnworks documentation (stock_item_linking) for this step. After downloading the template, you should fill it according to the example. There are 5 required columns:

This step is important because without it Stock Update, Price Update won’t work. Also orders will display in the wrong way.

How to Configure 

Once the channel is added, click the pen.

Account

• Enabled: tick to allow communication between Linnworks and Refurbed. When unticked, no information is sent to or received from the channel.
• Test: used to confirm the supplied credentials work correctly, allowing communication between Refurbed and Linnworks.

Order

• Despatch Notes: when enabled, Linnworks will send the order processing status, tracking number, and selected shipping service to Refurbed once the order is processed.
  • If the shipping carrier name does not exist in Refurbed, Linnworks will return the error: "Cannot find related Courier Slug for {Shipper Vendor name}." Please contact support if you encounter this issue.
• Cancellation Notes: When enabled, Linnworks will send order cancellation notes to Refurbed once an order is cancelled. Partial cancellations have been available since version 1.2.1. To partially cancel an order, split the order in Linnworks, then cancel the order with items which should be closed.
• Refund: when enabled, Linnworks will send the full/partial refund notes to Refurbed once the order is refunded.
• Order sync date: the date and time when Linnworks last synchronized with the channel.
• NOTE: During order downloading, the integration will only retrieve orders that are NEW or ACCEPTED and have not been refunded. If an order includes items with different shipping profiles in Refurbed, the order will be split by shipping profile in Linnworks.

Inventory

• Update Inventory: when enabled, Linnworks submits changes in stock levels to the channel.
• Max Listed: specifies the maximum available stock level submitted to the channel.
• Stock Percentage: specifies the percentage of available stock submitted to the channel.

End: when enabled to force the listing to end when the stock level gets to the specified amount as opposed to the default value of zero.

Update

• Price Change: when enabled, Linnworks submits changes in price levels to the channel. For this feature, items should have Additional Info with Min Price and Regional Prices, if needed to change, and items should be linked for channel and contain Channel Reference ID with Linnworks SKU.
  • Price won’t be updated if you don’t have inside Inventory -> Channel SKU -> channel reference ID.
  • Channel reference ID has to be matched with Linnworks SKU
• Regional price: when enabled, Linnworks updates regional prices and min prices in any currency for any country. For this feature, items should have an Item extended property.
  • Name: [Market code]_[Currency]. Value: [Cost]. Type: Attribute.

Name: [Market code]_[Currency]_Min. Value: [Cost]. Type: Attribute.

• Min price: when enabled, Linnworks updates the min price in Refurbed.
  • Name: Refurbed_MinPrice. Value: [Cost]. Type: Attribute

Invoice Uploading

• Upload Invoice to Refurbed during Despatch: when enabled, we will build order invoice by provided template and send it to Refurbed.
• Invoice template name: select invoice template by which invoice will be built and sent to Refurbed.
• NOTE: if order was split during order download then invoice will be generated when last part of order is processed. In this case there will be invoice per each order, then they will be combined and sent to Refurbed.

Despatch

Upload Serial Number during Despatch: when enabled, we will take order item Serial Number from order item’s Additional Info and send it to Refurbed. Serial Number can be placed manually or automatically when item is scanned.

Then it will be placed in Refurbed:

• NOTE: if you enabled this feature and try to dispatch order which contains one item without Serial Number, then Integration will return an error that some items are lacking of serial number.